About Help Plumbing
Independent Sydney plumbers based in Earlwood. Licensed, insured, locally owned and run by Thomas and James.
Licensed & Insured · NSW Lic. 489072C · 5.0★ across 105 Google Reviews
Licensed
NSW Lic. 489072C
Insured
$10M public liability
Same-day
Response across Sydney
5-star rated
105 Google reviews
Our Story
How Help Plumbing Started
Thomas and James spent years on the tools across Sydney before founding Help Plumbing. Working alongside leading plumbing companies, they saw the same patterns over and over — rushed jobs, vague quotes, callouts where customers were left in the dark about what they were paying for. So in December 2024, they started their own.
Why We Do It Differently
Plumbing the right way: licensed, insured, on time, with clear pricing and clean workmanship — explained in plain English so customers actually understand what they're paying for. No surprise bills. No shortcuts. No callbacks for the same problem.
Where We Work
Help Plumbing is an independent Sydney plumbing business based at 17–25 William Street, Earlwood, owned and run by directors Thomas M. and James B. We service 97 Sydney suburbs from our Earlwood base — across the Inner West, Eastern Suburbs, Hills District, Parramatta, Western Sydney, Ryde, and Blue Mountains. Regular callouts across Earlwood, Marrickville, Ashfield, Petersham, Dulwich Hill and 92 surrounding suburbs.
5.0-star average across 105 Google reviews — and we work to keep it that way on every job.
What We Cover
From blocked drains and hot water systems to gas plumbing and trenchless pipe relining, we handle the full range of residential, strata, and light commercial plumbing — cafés, retail, offices, small businesses. We're licensed gas fitters, fully insured with $10 million public liability cover, and committed to doing the job right the first time.
Meet the Directors
Thomas M.
Director & Co-Founder
Hands-on across residential plumbing, maintenance, and fault diagnosis. Known for a structured, transparent approach: thorough inspections, options explained clearly, and pricing agreed before work starts.
James B.
Director & Co-Founder
Strong hands-on background in residential plumbing and customer-focused service. Detail-driven on workmanship, presentation, and respect for the client's property — focused on completing every job to a standard that lasts.
Why we started Help Plumbing
Plumbing has a reputation problem. Too many homeowners we'd talked to had been quoted one price and charged another, or had a "fixed" problem come back two weeks later. We wanted to build a plumbing business that didn't operate that way.
Our approach is straightforward: we diagnose properly (often with CCTV inspection before quoting), we tell you what's wrong in plain English, we give you a fixed price upfront, and we don't start work until you've approved it. If a repair is the right call, we repair. If replacement makes more sense long-term, we say so — and explain why. The goal is for you to make an informed decision, not a rushed one.
That's also why we publish our NSW Plumbing Licence number (489072C) on every page, hold $10M public liability insurance, and back our work with a workmanship guarantee. None of those are unusual for a licensed plumber — but we mention them up front so there's no question about who you're dealing with.
By the numbers
- NSW Plumbing Licence: 489072C — required by law for all licensed plumbing work in NSW
- Public liability insurance: $10M cover
- Google reviews: 5.0-star average across 105 reviews (and growing)
- Service area: 97 Sydney suburbs from the Inner West to the Blue Mountains, Hills District, and Eastern Suburbs
- Established: December 2024 (Thomas and James worked across leading Sydney plumbing companies for years before that)
- Response: same-day service available, with typical 1-hour response on urgent calls
- Workmanship guarantee: on every repair and installation
Get in touch
Same-day service available, with typical 1-hour response on urgent plumbing issues.
- Phone: (02) 9538 7878
- Email: info@helpplumbing.com.au
- Address: 17–25 William Street, Earlwood NSW 2206